How would you deal with a difficult customer answer?
How to answer “How would you deal with a difficult customer?” Listen carefully to the customer. Repeat what you’ve just heard. Actively sympathize / apolo...
Knowledge Base
Latest insights and tutorials from the The Global Insight team.
Are you allowed to sell branded products?
You cant sell the branded product in a way which degrades the reputation of the brand. For example there have been cases of high value luxury brands being...
Read More →How do you use a Royal Alpha 580 cash register?
The quick-start programming will allow you to be up and running in minutes. Initialize your register. Unplug the register, insert the manager’s program ke...
Read More →What are the functional roles of the human resource department?
The 12 Key Functions of Human Resources Human resource planning. Recruitment and selection. Performance management. Learning and development. Career plann...
Read More →Can you Relactate after 3 months?
The younger your baby is, the easier it will be to relactate. Moms with babies in the 3 to 4 month range usually have the highest success rates. The more ...
Read More →Why is it important for a company to have policies and procedures about customer interactions?
Customer service standards, policies and processes allow you to set benchmarks that your team members must meet. Customers who have a positive experience ...
Read More →What is an established custom?
Custom, habit, practice mean an established way of doing things. Custom, applied to a community or to an individual, implies a more or less permanent cont...
Read More →How do you think customer perception is related to service evaluation?
CUSTOMER PERCEPTION IS RELATED TO SERVICE EVALUATION • Customer perception of a service or product is determined by his emotions and impressions. I think ...
Read More →How do you greet guests?
There are five best practices for greeting the guests when they arrive: 1 Dressing: It forms the first impression and welcoming a guest is just like going...
Read More →What is the most important thing in the sales process?
The Probe step is probably the single most important step in the selling process and the one that’s done the poorest by many salespeople. What are the imp...
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